FAQ
Frequently asked questions
Quick answers to common questions. If you need help, contact support.
How do I hire an artisan?
Search artisans, review profiles, and book. You can request quotes or hire directly from a profile.
What does verification mean?
Verification means an artisan has completed required profile and identity checks. Customers should still review profiles, quotes, messages, and job history before hiring.
How do payments work?
Payments can be held securely until milestones are met. You’ll see the exact flow at checkout for your booking.
What if there’s a dispute?
Contact support. We review booking history, messages, and payment status to help resolve the issue.
Can I cancel a booking?
Cancellation options depend on the booking stage, payment status, and whether work has started. Keep changes in ArteeZan messages so support can review the record if needed.
What happens if an artisan does not show up?
Contact the artisan in-platform first. If the issue is not resolved, contact support with the booking ID so the team can review messages, timing, and payment status.
How are prices decided?
Most jobs are quote-led. Share clear details, photos, location, urgency, and budget so artisans can estimate fairly before you confirm work.
Does ArteeZan charge customers?
Any customer charges, platform fees, or payment processing costs should be shown before checkout or booking confirmation.
How do artisans get paid?
Artisan payouts are tied to confirmed bookings, payment status, and completion milestones. Keep job communication and changes inside ArteeZan for a clear record.
What areas do you cover?
ArteeZan is built for Ghana service areas. Availability depends on active artisans in each city or neighborhood.
Can businesses use ArteeZan?
Yes. Businesses can use ArteeZan to request quotes, compare profiles, and manage repair, maintenance, or installation work.
What happens if the job quality is poor?
Raise the issue with the artisan and document the problem with messages and photos. If it cannot be resolved directly, contact support for dispute review.
Is payment required before work starts?
Some bookings may require payment or a deposit before work begins. Review the booking terms before confirming.